Easy Returns and Free Exchanges
We get it—it has to be perfect. If you need a different color, size or style, we offer an easy process to get you just what you want. To get started, click on Process a Return/Exchange below. We’ll guide you through a few easy steps to complete!
Our Returns Policy
Items purchased from Dragonwing may be returned or exchanged within 30 days of the delivery date.
To be eligible for a return or exchange, merchandise must be unworn, unwashed, unused, undamaged, unaltered, and returned with all original tags attached. Items showing signs of wear, including stains, odors, makeup, deodorant, or other soiling, are not eligible for return or exchange.
Dragonwing reserves the right to inspect returned merchandise and determine whether it meets our return requirements. Returns received outside the 30-day window or items not returned in their original condition may be refused.
Ready to get started? Use our Return Portal to process your return or free exchange.
For additional questions, please contact us at hello@dragonwing.com. Please allow 24–48 hours for a response from our customer service team.
Returns and Exchanges FAQs
How long does it take an order to ship?
Most orders ship within 1-2 business days (Monday-Friday). Limited edition Dragonwing merchandise (e.g. sweatshirts, tees) ship within 5-10 business days.
Can I exchange for a new size?
Love the item, just not the right size? Exchange for the exact same item in a new size. As soon as your return item is scanned in and in-transit back to us, your exchange item will be processed and on its way to you!
You will also have the option to do an Instant Exchange for $1 - this will process the exchange immediately. If you select this option, you will be charged if the returned items aren't in the mail after 14 days.
As we have limited sizes in certain styles, we encourage you to process your exchange ASAP.
What are my return options?
STORE CREDIT RETURN
Want some more Dragonwing, just not right now? No problem! Receive a gift card code via email once your return item is scanned in and in-transit back to us!
RETURN FOR REFUND
Love Dragonwing, but changed your mind? Receive a refund (minus a handling fee) to your original payment method once your return is received and approved by our team.
How long does a return take?
Once your return has been delivered to our facility, your return/exchange may take up to 3-5 business days to process, although often processed more quickly. You will be notified via email once your return has been received and processed.
Please note that turnaround times may be longer during and shortly after promotional or holiday sales.
How long does it take to receive a refund?
You will receive the funds from the refund in your account approximately 3-5 business days after the date on which the refund is initiated. (This is an aspect of how the banking system works and is out of our control.) Note that refunds may appear in the form of a reversal and can only be refunded to the original form of payment. In the case of a reversal, the original payment may drop off of your bank statement, and a separate credit may not necessarily be issued.
If you used a gift card on your original order and returned it for refund, the funds will be immediately reloaded to the original gift card when the refund is initiated, and available for immediate use.
I picked store credit on my return, but lost the code. Can you help?
Yes! We keep a record of any gift card that is issued as store credit and can resend or recreate the code as needed, simply contact us at hello@dragonwing.com
I was sent the wrong item. How do I get the right one?
Sorry, mistakes happen! Use our Returns Portal above and select "Received wrong item" when prompted to exchange. We will cover the shipping costs.